OSU IT 4-HELP Home

Welcome to 4-HELP

​Thank you for visiting the 4-HELP Knowledge Resource website at Oklahoma State University. 

This site provides step-by-step instructions and other support documentation to help you use computing and technology resources at OSU.

How to Use this Site

​Access the information on this site by clicking one of the four orange tabs below -- All by Service, Faculty, Staff, or Students. Under each tab, you will find more detailed information on a topic by clicking the + icon, which will expand each topic area. Then, click a link to view related entries.

You can also use the Search function to help you find information. Start by clicking the search button located at the top right corner of this site. Enter one or more keywords in the search box to bring up a list of entries.

























Submit A Helpdesk Ticket

 NEED HELP?

 Contact The OSU IT Helpdesk

 Phone:405-744-HELP (4357)
 Fax:405-744-7861


 
TIPS 4-HELP
Lock Your Windows Session From The Keyboard

 

​Key Combination: ​    ​
Windows Key + L

To lock Windows and prompt for a password press and hold the Windows key, then press L.

When you log back in with your password, you will be at the same state that you were when you locked the session.



TIPS 4-HELP
Be Sure Your Computer Is Using A Single Antivirus Program That Is Up To Date

OSU IT recommends the following free antivirus scanners for personal computers (depending on your operating system).
 
Microsoft Windows:
Sophos Antivirus 
 
Please note that most OSU owned computers already have Enterprise level antivirus software installed. Check with the OSU IT Helpdesk or your local IT group before installing one of the above on OSU owned computers as it is not advisable to install multiple antivirus applications on the same machine.



TIPS 4-HELP
Do Not Install More Than One Antivirus Program Or Firewall On The Same Computer

Having multiple antivirus or firewall programs installed at the same time can cause unpredictible results (such as slow response time, slow Internet browsing, Internet connectivity issues, etc.).



TIPS 4-HELP
Display The Windows Desktop From The Keyboard

 

Key Combination:
Windows Key + ​D

Press and hold the Windows key, then press D on your keyboard.

This will minimize all windows to the taskbar.



TIPS 4-HELP
Obtain Free Software Downloads From The OSU IT Software Distribution Center

By being a current student, faculty, or staff member at Oklahoma State University, you can download software from the OSU IT Software Distribution Center:

http://it.okstate.edu/sdc

Log into the above site by using your O-Key credentials.

You can also have some software titles ​mailed to you. A small fee for the physical media may be charged to your Bursar account.



TIPS 4-HELP
Ensure That Your Computer's Operating System Is Up To Date

Connect to the Internet and then, depending on your operating system, do the following:

For Windows Users (XP To 7):

​Click the Start button, choose All Programs, and then open Windows Update. When the new window appears, click Check For Updates.

For Mac OS X Users (10.1.X and above):

Click the Apple icon in the menu bar and select Software Update from the list.



TIPS 4-HELP
Things You Can Do To Keep Your E-Mail From Reaching Maximum Quota

  • ​Archive older messages from the e-mail server to your local hard drive.
  • Delete large attachment files within e-mail messages.
  • Empty the Deleted Items folder.
  • Empty the Junk E-Mail folder.



TIPS 4-HELP
Receive A Discount On Dell And Apple Computers

By being a current student, faculty, or staff member at Oklahoma State University, you can receive a discount on Dell and Apple computer hardware.

Click here for more information.



TIPS 4-HELP
Display The Mac OS X Desktop From The Keyboard

Key Combination:
Option ​+Command ​+ M

Press and hold the Option and Command keys, then press M on your keyboard.

This will minimize all windows in Mac OS X while in the Finder.



TIPS 4-HELP
Search 4-HELP Content From Your Microsoft Windows Desktop

​Download the OSU IT 4-HELP Search Gadget for Windows below:

OSU IT 4-HELP Search Gadget

OSU IT 4-HELP Simple Search Gadget


Please Note: To use the Sidebar Gadget, you will need either Windows Vista or Windows 7 installed as your Operating System. After you have downloaded and opened the ZIP archive, read the Directions text file included with the tool for further setup instructions.



TIPS 4-HELP
Students Using Orange Mail Should Forward Their Cowboy Mail Account

Students who opted to use the Orange Mail system in Orange Key should setup their Cowboy Mail mailbox to forward messages to their @okstate.edu account or they may not receive all of their e-mail messages.

Click here for directions on forwarding your Cowboy Mail account.



TIPS 4-HELP
Search Text On Web Pages, In Documents, And Other Applications

On most (not all) Microsoft Windows applications, you can search for a word or phrase by holding down the Control (CTRL) key and pressing F on the keyboard.

 

This will bring up an input box that you can type text into to search the current window (such as a web page, document, etc.).



TIPS 4-HELP
Snap Windows To A Side Of The Screen In Microsoft Windows Seven

​Key Combination:

 ​Windows Key+ Left Arrow

or

Windows Key+ Right Arrow
​ 
To snap an active window in Windows Seven to the left or right side of the screen, press and hold the Windows key, then press the arrow key direction that corresponds to the side of the screen that you want to send the window to.
Pressing the key combination multiple times will cycle through ​the locations where the window can be snapped to.



TIPS 4-HELP
Maximize The Selected Window In Microsoft Windows Seven

​Key Combination: ​ ​

Windows Key + Up Arrow

​To maximize the selected window, press and hold the Windows key on your keyboard and then press the up arrow key.
This will maximize the selected window to fill the screen.
You can also click and drag the window to the extreme top of the screen with your mouse.



TIPS 4-HELP
Restore\Minimize The Selected Window In Microsoft Windows Seven

 

​Key Combination:

 Windows Key+ Down Arrow

​To restore\minimize the selected window, press and hold the Windows key on your keyboard and then press the down arrow key.​



TIPS 4-HELP
Open A New Browser Window From A Link

In Microsoft Windows, If you hold down the Shift key on your keyboard and then click a link on a web page, most browsers will open the content in a new window or tab.



TIPS 4-HELP
Never Give Your Password To Anyone

OSU IT will never ask for your password. Do not give your password to anyone.​ If you get an e-mail that asks you for your account password, it is spam. If you get an e-mail that asks you to go to another site that asks you for your password, it is spam as well.



TIPS 4-HELP
If It's Important, Back It Up To Multiple Locations

Make backup copies of important files to multiple sources.

Your OSU Home (H:\) drive, USB storage devices, CDs\DVDs, Cloud Storage Services, or even e-mailing yourself a copy are some examples. 

Do not rely on only one source. It is recommended to have a minimum of three backup locations for important files.



TIPS 4-HELP
How To Take A Screen Shot Image On Microsoft Windows

To take a screen shot image of your Microsoft Windows desktop, press the Print Screen (or PrtScn) key on your keyboard. If you hold down the ALT key and then press the Print Screen key, the screen shot will only be the window that is currently selected​.



TIPS 4-HELP
How To Take A Screen Shot Image On Mac OS X

To take a screen shot image of the entire screen, Press Control + Shift + 3 from the keyboard.

To select an area of the screen, use the key combination Control + Shift + 4. The mouse cursor should then appear as a +. Click and hold the mouse and drag a box around the area of the screen that you wish to capture.

Screen shot images are saved to the desktop.



TIPS 4-HELP
Open Computer, My Computer, or Windows Explorer From The Keyboard On Microsoft Windows

​To open the file manager system in Microsoft Windows (Computer, My Computer, or Windows Explorer) and access items on your Hard Drive, CD, DVD, Blu-Ray, USB, etc. use the following keyboard combination: 



Windows Key+ E​

Press and hold the Windows key and then press E on your keyboard.



TIPS 4-HELP
Lookup Contact Information Through The OSU Online Directory

To lookup contact information (such as phone numbers, e-mail addresses, office locations, etc) for Faculty, Staff, Students, and Departments on campus, visit http://directory.okstate.edu.​



TIPS 4-HELP
Open A New Tab From The Address Bar In The Safari Browser

To open a new tab in Safari without deselecting your current tab, type the desired web address in the address text field, hold down the Command key on your keyboard, and then press Enter.

The above tip will only work on the Mac OS X edition of Safari.



TIPS 4-HELP
Switch Between Multiple Open Applications In Microsoft Windows

​The following key combination will switch to another open program within Microsoft Windows:

Alt + Tab

Hold down the Alt key and then press Tab on the keyboard. If you continue to hold down the Alt key and then press tab multiple times, you can cycle between several open applications.



TIPS 4-HELP
View Information About Your Microsoft Windows Based Computer

The following key combination will open the System Properties in Microsoft Windows:​ 

Windows Key
 
+​ Pause

The System Properties window contains information such as the version, edition, and system bit type of Microsoft Windows as well as the computer's name, activation information, etc.



TIPS 4-HELP
Close A Window From The Keyboard In Microsoft Windows

The following key combination will close an open program in Microsoft Windows:​

Alt + F4

By holding down the Alt key and then pressing F4 (located in the top row of your keyboard), the currently selected window will close.



TIPS 4-HELP
Move Between Fields On A Microsoft Windows Application From The Keyboard

On most Windows applications and web pages, you can move forward through fields by pressing the Tab key. 

To move backwards through fields on a Windows application, press and hold the Shift key, then press Tab.​



TIPS 4-HELP
Receive E-Mail Notifications Of OSU IT Outages Or Scheduled Downtimes

​To receive an e-mail when an OSU IT service is scheduled for downtime or when an unexpected outage occurs, subscribe to the OSU IT Announcements ListServ.  

Send an e-mail to listserv@listserv.okstate.edu and include the text "subscribe ITANNOUNCEMENTS" (without the quotes) followed by a space and then your first and last name in the body of the message. 

You can also click the link below if your e-mail application is not web based:

Subscribe To OSU IT Announcements



TIPS 4-HELP
Receive Free Microsoft Software By Being A Student, Staff Or Faculty Member From Microsoft

​Microsoft provides free software to those who are affiliated with an academic institution through the Microsoft DreamSpark website.

Visit the following website, and register with your @okstate.edu e-mail address:

https://www.dreamspark.com/

Please note that DreamSpark is a Microsoft service and is not directly affiliated with or supported by Oklahoma State University or the OSU A&M system. Additionaly, review the license agreement before installing software from DreamSpark and ensure that the software meets university policy if installing on an OSU owned computer.



TIPS 4-HELP
Review OSU IT Service Outages & Scheduled Downtime Announcements Online

​Visit the IT Announcements website to review IT news, scheduled downtimes, virus alerts, and unexpected outage\service interruptions:



TIPS 4-HELP
Switch Between Multiple Open Applications In Apple Mac OS X

Use the following key combination in Apple Mac OS X to switch between open programs: 

Command + Tab​ 

Press and hold the Command key then press Tab on the keyboard. To cycle through multiple programs in the list, continue to hold the Command key and press tab again. Release both keys to bring focus to the application.



TIPS 4-HELP
Have You Tried Turning It Off And On Again?

​Sometimes simply rebooting a computer or device can resolve an issue.